FAQs and policies
you belong here!
everything you need to know to glide into your reformer class stress-free & confident:
first-timers:
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Welcome! We’re so glad you’re here!
Before class, you’ll receive an email to create an account & sign our waiver via our booking software, Mariana Tek. Do this prior to coming to the studio for a smooth entrance!
Plan to arrive 10-15 minutes before class for a brief reformer and studio orientation at your first class.
Bring your own grip socks, or purchase some in studio (grip socks required for safety & hygienic purposes).
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Please note: the studio does not have a washroom, but there is a public washroom in the Marketplace complex.
Parking is most amply available in the Whistler Marketplace lot.
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We get it! The first class can feel intimidating, but you’re in great hands.
We recommend taking either our signature class, reformer or if you’re looking for a slower paced option and to learn the ropes at a more mellow pace, reformama, our pre & post natal/ injury rehab friendly option.
Our classes are built to support and challenge all of our clients wherever they are at. If it’s your first class, come 15 minutes early for a reformer orientation and to feel at ease during the class.
We are a supportive studio that wants to see you succeed and is here to help and encourage you every class!
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Grip socks, clothes you feel comfortable moving in, and a water bottle are all you need!
We have grip socks at the studio available for purchase. Grip socks are required for safety & hygienic purposes.
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First timers, please arrive 10-15 minutes prior to class to get settled and receive a reformer orientation.
As Whistler weather and traffic can be variable day to day, plan to arrive between 5-10 minutes before your class to get settled. Doors open 15 minutes prior to class to allow for the previous class to finish.
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For insurance purposes, clients must be at minimum of 16 years of age with parental consent or over 18 to participate.
booking and memberships:
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Click one of the “Book a Class” buttons throughout the website, or at this link.
You’ll be guided through making an account through Mariana Tek (our booking platform).
Once you have created a Mariana Tek login, you can book a class up to 1 week in advance. Cancel a class up to 12 hours before class start time (late classes incur a $15 late cancellation fee & loss of class credit, due to popularity & demand).
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Class bookings open up 1 week before the class begins. (ex: You can book a class on July 10 as early as July 3).
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You have up until 12 hours to cancel your class.
Late cancellations will incur a $15 no-show fee due to limited class sizes & size of waitlists.
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Cancel anytime through your Mariana Tek login, or send us an email at info@reformwhistler.com
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Vacations, adventures, and life happens- we get it!
You’re allowed to freeze your membership up to 2 months per year at no cost. After that time, your membership will be considered expired and you can re-enroll in a new option that suits you.
general:
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Absolutely!
While all classes have pre- and post-natal modifications available, we have a special class just for new and expecting mamas: reformama.
We recommend letting your instructor know about your pregnancy anytime, but especially at and after 12 weeks for safer pelvic modifications.
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You’ll be notified automatically by our booking platform, Mariana Tek, if you’ve made it off the waitlist either by email or text (whatever you have selected as your preferred communication method).
Please ensure you have not blocked or unsubscribed from Mariana Tek or have it filtered to Junk.
Additionally, on your Mariana Tek dashboard, you can see which spot you are at on the waitlist.
If in doubt, feel free to email us!
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While we love little ones, for insurance purposes, clients must be at minimum of 16 years of age with parental consent or over 18 to participate.
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Great question!
The term “Pilates” can be confusing, as it is an unregulated term in the fitness world. Generally, when calling something Pilates, it is understood it will encompass and almost exclusively feature on the original (aka- Classical) repertoire created by Joseph Pilates. “Reformer Pilates” typically refers to the Pilates repertoire instructed on an apparatus called a reformer (as opposed to a mat, for example).
While you will experience some movement from the original Pilates repertoire in class, reform classes predominantly feature more functional fitness exercises on the reformer, specifically programmed for endurance activities.
As such, calling ourselves a “reformer studio” is more accurate than calling ourselves a “Pilates studio.”
